Search any bill in Congress.

The Constituent Casework Continuity Resolution directs the Chief Administrative Officer of the House of Representatives to establish a centralized case management system called the House Constituent Casework System (House CCS). This system will store records of requests for assistance made by constituents to their Members of Congress. Each Member must designate an employee, called a constituent casework archivist, to manage these records and submit details of constituent requests to the House CCS within one week of receiving them. The records will include contact information, descriptions of the requests, any forms or authorizations provided by the constituent, and instructions on how the data should be handled.

The resolution also requires ongoing updates to these records until the assistance is concluded, terminated, or transferred, and mandates that records be deleted no later than one year after the case is closed. Members representing the same district or where the constituent resides can access these records, as can the Clerk of the House during a vacancy in representation. Additionally, a uniform authorization form will be created to streamline constituent permissions for handling their cases. This system aims to improve continuity in constituent services, especially when Members leave office or when cases are transferred, ensuring constituents receive consistent support.

By formalizing recordkeeping and access protocols, the resolution promotes transparency and accountability in how congressional offices handle constituent requests. It also helps preserve institutional knowledge, reducing disruptions in service due to staff changes or vacancies. However, it raises considerations about data privacy and the security of sensitive constituent information, requiring careful management of access and deletion policies.